Return & Refund

Return & Refund Policy

Effective Date:6-19-2024

Thank you for shopping at Shiswakitchenware.com. We are committed to providing you with quality products and excellent customer service. If you are not entirely satisfied with your purchase, we're here to help.

1. Returns

1.1. Return Window

  • You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

    • Unused and in the same condition that you received it.
    • In the original packaging.
    • Accompanied by the receipt or proof of purchase.

1.2. Non-returnable Items

  • Certain types of items cannot be returned, including:
    • Gift cards
    • Custom or personalized items
    • Sale items
    • Intimate or sanitary goods (e.g., undergarments)

2. Return Process

2.1. Initiating a Return

  • To initiate a return, please follow these steps:
    1. Contact us at [Insert Contact Email] with your order number and reason for return.
    2. We will provide you with instructions on how and where to send your return package.
    3. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

3. Refunds

3.1. Refund Process

  • If your return is approved, we will initiate a refund to your original method of payment by 7 days . The time it takes for the refund to be processed will depend on your card issuer's policies.

3.2. Shipping Costs

  • Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Late or Missing Refunds

4.1. Steps to Take

  • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

4.2. Contact Us

  • If you’ve done all of this and you still have not received your refund, please contact us at [Insert Contact Email].

5. Exchanges

5.1. Exchange Policy

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at [Insert Contact Email].

6. Shipping

6.1. Return Shipping Costs

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

6.2. Shipping Time

  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.

6.3. Shipping Insurance

  • If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

7. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Shiswakitchenware
Email: [Insert Contact Email]